NIRAV GAJJAR; DR. BHAVESH LAKHANI. Review of Retail Service Quality Scale (RSQS) System and SERVQUAL with some Empirical Researches. International Journal for Research Publication and Seminar, [S. l.], v. 8, n. 1, p. 23–28, 2017. Disponível em: https://jrps.shodhsagar.com/index.php/j/article/view/970. Acesso em: 24 nov. 2024.