BALYAN, Anand Singh. A Review of Effectiveness of CRM as a sales tool. International Journal for Research Publication and Seminar, [S. l.], v. 13, n. 1, p. 6–14, 2022. Disponível em: https://jrps.shodhsagar.com/index.php/j/article/view/205. Acesso em: 5 nov. 2024.